Britain’s telecom regulator Ofcom has fined the world”s second largest mobile operator, Vodafone a record 4.6 million pounds ($5.60 million) due to responding quickly to customer failure issues including not crediting accounts when mobile phone users topped up.
Vodafone failed to identify or address the problems that led to the fine due to moving to a new billing system. As a result of these not addressed issues 10452 customers have lost a total of 150,000 pounds between the end of 2013 and April 2015.
Vodafone has said in a statement that it deeply regrets the system and process failures and it has already refund the majority of its affected customers. According to a spokesperson for Ofcom, the regulator’s record fine sends a clear message of warning to all telecom companies that failings such as the one Vodafone has are “serious and unacceptable”.
Vodafone is not the only company which is under scrutiny by Britain’s telecom regulator. For instance in September Ofcom stated that Britain”s largest pay-TV group, Sky, may have possibly violated consumer rules by making switching or cancelling providers too difficult for customers. The telecom regulator is one of any regulators in Britain who have in recent years stepped up the pressure on different companies in order to ensure the safety and satisfaction of customers.